Refund policy
Digital products
All digital products are non-refundable.
Under US law, merchants are not required to offer refunds on digital goods when the policy is clearly stated before purchase (FTC Cooling-Off Rule, 16 CFR Part 429, which explicitly excludes online transactions). Under EU law, the standard right of withdrawal does not apply once a digital product has been accessed or downloaded, provided the buyer gives informed consent at checkout (EU Consumer Rights Directive 2011/83/EU, Article 16m).
When you complete your purchase, you confirm that you have read this and agree.
If your file does not download or is corrupted, contact us within 7 days. We will resolve it.
Physical products
Every physical item is produced individually when you order it. Because each item is made to order, it is not subject to the standard right of return under EU consumer law (Directive 2011/83/EU, Article 16c) or under US retail law, where no return obligation exists for custom goods.
We are not able to accept returns or exchanges for size, preference, or change of mind.
Damaged or defective items
We will send a replacement if:
- Your package arrived visibly damaged by the carrier
- There is a production defect on the item
To request a replacement, contact us within 7 days of delivery with photos of the damaged packaging and/or the defect, along with your order number. We review each case individually.
Lost in transit
If your order is confirmed lost by the carrier, contact us within 30 days of the estimated delivery date. We will investigate and, at our discretion, offer a replacement or store credit.
Contact
For all order issues: connect@lifton.space